URL Builder Pro helps support teams instantly access customer profiles, admin panels, and company systems directly from Zendesk tickets.
Instantly access user profiles and internal systems using ticket data. Search by email, ID, or account number with a single click, reducing lookup time by 90%.
Direct links to relevant tools and customer pages using dynamic data from Zendesk tickets. Perfect for CRM, billing, and troubleshooting workflows.
Jump from Zendesk to admin panels, service centers, internal wikis and documentation with customer context automatically passed through.
Automatically fill templates with customer data from your tickets: email addresses, phone numbers, account IDs, order numbers, and more.
Connect to any internal system with a web interface: admin panels, user profile systems, CRMs, order management tools, and documentation.
Access your tools directly from both the ticket sidebar and user sidebar in Zendesk, providing contextual access regardless of view.
Automatically handles complex encoding requirements for special characters in emails, names, and international text.
Track your link usage and click performance. See how your links are being used and optimize your workflows.
Set up in minutes with no coding required. Create templates that your entire team can use, with changes synced instantly.
Here's how support teams use URL Builder Pro to streamline their workflows:
Instantly look up user profiles in your CRM or admin panel:
https://admin.internal.example.com/user?email={{ticket.requester.email}}
Access order details with one click:
https://orders.internal.example.com/lookup?order_id={{ticket.custom_fields.order_id}}
Jump directly to customer billing details from support tickets:
https://billing.example.com/customers/{{ticket.requester.externalId}}/invoices
Check account status and customer details instantly:
https://admin.example.com/users/verification?customer_id={{ticket.requester.externalId}}
View product details mentioned in the ticket:
https://products.example.com/admin/lookup?product_id={{ticket.custom_fields.product_id}}
Access process documentation and guidelines:
https://docs.internal.example.com/procedures/{{ticket.custom_fields.product_line}}
"Our agents were wasting time copying customer details between Zendesk and 5 different internal systems. With URL Builder Pro, they access everything with a single click, cutting resolution time by 90%." ★★★★★
"For our complex support workflows, having direct links to user accounts, order history, and internal tools is a game-changer. New agents learn in hours instead of weeks. The ROI is incredible." ★★★★★
"Our internal profile tools and admin panels now connect seamlessly with Zendesk. URL Builder Pro helped us cut handle time by 40% for complex technical support tickets." ★★★★★
URL Builder Pro connects to any web-based internal system. Here are the most common integrations our customers use:
Connect to custom-built admin interfaces and user management systems with pre-filled customer data
Instant access to customer records, account status, and interaction history
Jump to specific order details using IDs from tickets, with context automatically passed
Link directly to product-specific or department-specific process documentation
Search by email, phone, or ID with no manual data entry required
Direct access to invoices, subscription details, and payment information
Connect to Stripe, PayPal, and internal payment systems with customer context
Work with unique internal tools? We can help integrate them.
See Custom Solutions →Connect Zendesk to the tools your team uses every day:
Add URL Builder Pro from the Zendesk Marketplace in just a few clicks
Build URL templates that connect to your internal systems using Zendesk ticket data
Access your internal tools directly from Zendesk tickets with a single click
Plans that scale with your financial services support team
All plans include a 14-day free trial. Volume discounts available for larger teams.
Join leading fintech and financial services teams who've simplified their complex workflows with URL Builder Pro
Have questions about how URL Builder Pro can help your financial services support team? Need help with a custom integration? Reach out to our team.
