Access your Salesforce data directly from your Zendesk tickets without switching tabs or searching for information.
Jump directly to relevant Salesforce accounts, contacts and opportunities from your tickets without manual searches
Build dynamic links that automatically include ticket data in your Salesforce URLs
Keep your focus by accessing Salesforce data without leaving Zendesk
Instantly jump to customer account pages in Salesforce using the email address from your Zendesk ticket.
https://yourinstance.my.salesforce.com/search/SearchResults?searchType=2&str={{ticket.requester.email}}
Open opportunity records directly by mapping Zendesk custom fields to Salesforce opportunity IDs.
https://yourinstance.my.salesforce.com/{{ticket.custom_fields.opportunity_id}}
Generate pre-filled Salesforce Case creation forms with information from your Zendesk ticket.
https://yourinstance.my.salesforce.com/500/e?cas4={{ticket.subject}}&cas15={{ticket.requester.email}}
Add URL Builder Pro from the Zendesk Marketplace to your Zendesk instance
Set up URL templates for your common Salesforce pages using ticket variables
Access your Salesforce links directly from ticket sidebars and navigation
"URL Builder Pro has saved our support team countless hours by providing direct access to our Salesforce data. We've cut average handling time by 20%."
"Setting up our Salesforce links was incredibly simple. Now our agents can focus on helping customers instead of navigating between systems."
Join hundreds of support teams using URL Builder Pro to connect their Zendesk instance with Salesforce